ESB must have decided that there are so few of us (those in my energy consumptions shoes) that they can happily afford to alienate us.
For home heating, I use electric storage heating, for cooking I have an electric hob and an electric oven. I converted from whale oil a while ago and now have all-electric lighting…
In other words all my energy needs, heating, cooking, lighting are met by a single energy form: electricity. And being with ESB it means all of my energy needs are met by a single supplier.
So you can imagine how angry I feel at the following ESB advert: “Save up to 9% on your electricity bill” if you buy both electricity and gas from ESB.
But they already supply all of my energy need; why can’t I have the discount…? Why should ESB be allowed to discriminate against me because they have already won the custom for all my energy needs… because in effect that is what they are doing.
Well perhaps, ESB, when I migrate to another supplier you’ll think about offering me some discount to get me back.
…. now where’s that synopsis on the law around fair-trading?